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American Water Resources (AWR) offers service line protection contracts to homeowners in 43 states and Washington, D.C., and currently services more than 2 million contracts. The company has been providing protection contracts since the year 2000 with more than 9 out of 10 customers satisfied and an A Rating from the Better Business Bureau. American Water Resources also provides its protection contracts to homeowners through municipal partnerships with the New York City Department of Environmental Protection, Orlando Utilities Commission, Nashville Metro Water Services and others. American Water Resources is not owned by American Water but uses the trademark “American Water Resources” under license from American Water. As such, AWR’s optional programs are not provided or guaranteed by American Water or its affiliates, and any changes in AWR’s prices are not determined or controlled by American Water or its affiliates. American Water Resources conducts business in California as American Water Resources Insurance Services and administers home protection contracts, provided by Virginia Surety Company, Inc., CA Lic. No. 0F65279. In Virginia, American Water Resources administers insurance policies, underwritten by Virginia Surety Company, Inc., VA Lic. No. 109751. New Jersey Residents: The product being offered is a service contract and is separate and distinct from any product or service warranty which may be provided by the home builder or manufacturer. 


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Water Line, Sewer Line, and In-Home Plumbing Combo Protection Product Guide

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This guide is designed to equip homeowners with essential information about safeguarding their home's water service line, sewer service line, and plumbing systems.

home exterior

This guide is designed to equip homeowners with essential information about safeguarding their home's water service line, sewer service line, and plumbing systems. These vital components ensure the delivery of clean water and the effective removal of wastewater, essential for maintaining a safe and comfortable living environment. Our affordable protection program aims to protect homeowners from the financial burdens associated with unexpected repairs, offering peace of mind and security. Throughout this guide, you'll find detailed coverage information and learn about the benefits of enrollment, how the program works, and you’ll receive practical advice for selecting the right protection plan for your home. Whether you're a new homeowner or seeking to add to your current coverage, this guide will assist you in navigating the complexities of safeguarding your plumbing systems effectively.

What is the Water Line, Sewer Line, and In-Home Plumbing Combo Protection Program?

The Water Line, Sewer Line, and In-Home Plumbing Protection Program provides extensive coverage designed to protect homeowners from the unforeseen costs of repairing or repairing their home's exterior water lines, sewer lines, and internal plumbing systems. These systems are crucial for ensuring the delivery of clean water into your home and the efficient disposal of wastewater. Our program is structured to mitigate the financial impact of repairs, ensuring that you can maintain a healthy and functional household without unexpected expenses.

Why’s it important to maintain your home’s water lines, sewer lines, and plumbing?

Water line: The water service line delivers potable water from either a municipal supply or a private well into your home. Any issues with this line can severely impact daily activities, like showering, washing dishes, and doing laundry.

Sewer line: Sewer service lines are responsible for carrying wastewater away from your home to the municipal sewer system at the street or a septic tank. The sewer line plays a critical role in maintaining sanitation and preventing health hazards. Issues such as blockages or breaks from tree roots can lead to costly sewer line repairs.

In-home plumbing: Beyond external service lines, internal plumbing includes fixtures, pipes, and appliances that rely on water supply and drainage. Protecting these components ensures the overall functionality and efficiency of your home's plumbing system.

Is "water line and sewer line insurance" the same as a "water line or sewer line warranty?”

While both provide protection against repair costs for water and sewer lines, insurance and warranties differ significantly in coverage, claims processes, and regulatory oversight:

  • Service line insurance: Typically part of a homeowner's policy or available as an add-on, insurance usually covers a broader range of issues, including damage from natural disasters and accidents. Claims generally involve an investigation into the issue and may have higher premiums and deductibles.
  • Service line warranty: Warranties cover repairs and replacements due to normal wear and tear, corrosion, blockages, and root intrusion. Claims are typically relatively straightforward, handled directly by the warranty provider, and (in most states) regulated as service contracts rather than insurance.

Choosing between insurance and a warranty depends on whether you need comprehensive protection (insurance) or predictable repair coverage for common issues (warranty), helping homeowners make informed decisions about protecting their plumbing systems.

Who needs the Water Line, Sewer Line, and In-Home Plumbing Protection Program?

Homeowners responsible for maintaining their water lines, sewer lines, and plumbing systems should strongly consider enrolling in a comprehensive protection program. These systems are vital for daily living and can incur substantial repair costs due to factors such as wear and tear, corrosion, blockages, clogs, or root intrusion. Standard homeowners' insurance companies often excludes coverage for these issues, and municipal utility companies typically do not assume responsibility beyond the property line or street. By enrolling in our protection program, homeowners can avoid unexpected financial burdens associated with repairs, ensuring prompt professional service without out-of-pocket expenses (service fees may apply - be sure to read and understand repair plan Terms and Conditions before enrolling).

What does the Water Line, Sewer Line, and In-Home Plumbing Protection Program cover?

Our warranty company offers comprehensive coverage to homeowners, safeguarding against high repair costs for external water service lines, sewer pipes, and internal plumbing systems:

Water line protection

  • Repair/replacement: Covers costs for repairing or replacing the exterior water line from the service point to your home up to the limit listed in your terms and conditions.
  • Common issues: Protection against damage from wear and tear, corrosion, and accidental breakage.
  • Emergency repairs: Includes prompt repairs for urgent issues affecting your water supply.

Sewer line protection

  • Repair/replacement: Covers costs for repairing or replacing the exterior sewer line from your home to the municipal sewer system up to the limit listed in your terms and conditions.
  • Common issues: Protection against blockages, root intrusion, and collapses due to wear and tear.
  • Emergency repairs: Includes immediate repairs for urgent issues affecting your sewer system.

In-home plumbing

  • Coverage extends to internal plumbing systems, fixtures, and appliances, ensuring comprehensive protection against unexpected repairs.

Homeowners benefit from our service line coverage by avoiding unexpected financial burdens and ensuring prompt professional services when issues arise with their water lines, sewer lines, or in-home plumbing. Reviewing specific terms and conditions is crucial to understand coverage limits, exclusions, and additional benefits, providing peace of mind against disruptions to essential home utilities, such as line breaks, stoppages, and more.

What problems with water lines, sewer lines, and plumbing systems does our home warranty plan cover?

Water lines, sewer lines, and in-home plumbing systems face specific challenges that can disrupt their function and require professional intervention:

  • Water lines: Issues such as leaks and corrosion could lead to problems with these vital service lines.
  • Sewer lines: Blockages from debris or root intrusion, along with age-related deterioration, can cause backups and system failures.
  • Plumbing: Problems with fixtures, pipes, and appliances may arise from wear and tear, requiring timely repairs to maintain functionality.

Regular maintenance and proactive repairs by licensed professionals are essential to mitigate these issues, ensuring reliable performance and longevity of residential plumbing systems.

What are warning signs of water line, sewer line, or in-home plumbing damage?

Recognizing early warning signs of potential damage helps homeowners prevent extensive repairs:

  • Water lines: Reduced water pressure, wet spots in the yard, or discolored water (rusty or cloudy) indicate potential issues.
  • Sewer lines: Sewage backups, foul odors, or slow drains signal blockages or damage requiring immediate attention.
  • Plumbing: Issues such as leaking fixtures, damp walls, or water stains may indicate internal plumbing problems.

Prompt inspection and professional repairs mitigate damage and ensure continued plumbing system reliability.

What are the key features and benefits of our service line warranty program?

  • Comprehensive coverage: Includes repair/replacement costs (up to the plan’s coverage limits) for water lines, sewer lines, and in-home plumbing, covering labor and materials. This is generally something not covered by homeowners insurance policies.
  • Exceptional customer service: Access to a network of licensed professionals ensures prompt, reliable service when needed. Simply make a service call to us and our team of experts will handle the rest.
  • No annual caps: Unlike some plans, there are no limits on the number of claims per year, ensuring continuous protection.

How does it work?

  1. Enrollment: Easy sign-up via our website or customer service line. Review our coverage options and choose the best program for your needs and budget. Be sure to review our program FAQs and Terms and Conditions to have an understanding of what’s covered.
  2. Monthly payments: Low monthly fee ensures continuous coverage without upfront costs.
  3. Report a problem: Contact our 24/7 hotline to report issues with water lines, sewer lines, drain lines, or in-home plumbing.
  4. Prompt service: Licensed contractors dispatched promptly for assessment and repair.
  5. Reliable protection: Rest assured knowing repairs are handled swiftly, protecting against unexpected costs.

How much does a service line warranty cost?

Cost can vary based on coverage level, home plumbing condition, location, and plan features. Comparing plans and providers helps find suitable coverage within budget constraints.

What are the savings a homeowner receives with a service line warranty?

A combo warranty could potentially save homeowners in repair costs. Coverage reduces or eliminates deductibles, ensuring significant savings compared to out-of-pocket expenses for repairs.

Exclusions from the Water Line, Sewer Line, and In-Home Plumbing Protection Program

While comprehensive, warranties may exclude certain items and situations, including :

  • Pre-existing conditions: Issues existing before warranty coverage begins.
  • Natural disasters: Damage from earthquakes, floods, or other natural events.
  • Negligent acts: Damages resulting from homeowner or third party negligence or deliberate actions harming water or sewer lines.

Reviewing policy details clarifies coverage limitations, exclusions, and terms to understand warranty benefits fully.

Who can I talk to if I have more questions about water line, sewer line, and plumbing warranties?

American Water Resources offers water line, sewer line, plumbing, natural gas line, electric line, water heater, and a variety of other home repair warranties and has been protecting homeowners since 2000. If you have questions about our service line warranties and the programs offered by American Water Resources, call 855-800-5195 or visit AWRUSA.com.

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