File a ClaimShop Plans

We're here when
you need us

All our contacts
Live chat

Mon. - Fri. 7:30AM - 6:00PM CT

Sat. 7:00AM - 4:30PM CT

Live support 24/7
Existing customers -855-800-5195
Enroll in coverage -877-513-8520
FAQs

Find the answer
you're looking for.

We're here
whenyou need us

All our contacts

Home Warranty Plans

Explore all plans

Why Us?

Why you need a warranty?Why choose us?Customer reviews

Resources

GuidesTips & Advice

Customer Essentials

LoginFile a Claim

Connect with us

American Water ResourcesAmerican Water Resources
About UsPartnership OpportunitiesBecome a ProviderCareers
Better Business Bureau A+ Accredited Business

American Water Resources (AWR) offers service line protection contracts to homeowners in 43 states and Washington, D.C., and currently services more than 2 million contracts. The company has been providing protection contracts since the year 2000 with more than 9 out of 10 customers satisfied and an A+ Rating from the Better Business Bureau. American Water Resources also provides its protection contracts to homeowners through municipal partnerships with the New York City Department of Environmental Protection, Orlando Utilities Commission, Nashville Metro Water Services and others. American Water Resources is not owned by American Water but uses the trademark “American Water Resources” under license from American Water. As such, AWR’s optional programs are not provided or guaranteed by American Water or its affiliates, and any changes in AWR’s prices are not determined or controlled by American Water or its affiliates. American Water Resources conducts business in California as American Water Resources Insurance Services and administers home protection contracts, provided by Virginia Surety Company, Inc., CA Lic. No. 0F65279. In Virginia, American Water Resources administers insurance policies, underwritten by Virginia Surety Company, Inc., VA Lic. No. 109751. New Jersey Residents: The product being offered is a service contract and is separate and distinct from any product or service warranty which may be provided by the home builder or manufacturer. 

Privacy Policy|Terms of Service|© 2026. American Water Resources. All rights reserved.

We’d love to hear from you

Our friendly team is always here to chat.

chat headset icon

Chat with us

Mon. - Fri., 7:30AM - 6:00PM CT

Saturday 7:00AM - 4:30PM CT

phone icon

Existing customer support

Here to help. 24/7

1-855-800-5195
phone icon

New customer support

Here to help. 24/7

1-877-513-8520
mobile device icon

Text us

Mon. - Fri., 7:30AM – 6:00PM CT

Saturday 7:00AM – 4:30PM CT

1-630-534-9190
Other ways to get in touch

Our friendly team is always here to chat.

HOAs and business owners

1-855-705-8438

1-855-705-8438

Press and media

hosmedialine@oncoursehome.com

Contractors and technicians

866-618-3914
awr.prospectivecontractors@oncoursehome.com

Visit our provider network

Click Here

General inquiries

American Water Resources
1415 W. Diehl Road, Suite 270, Naperville IL 60563
awr.customersupport@oncoursehome.com
Partnership contact details
  • NYC -1.888.300.3570
  • California -1.866.618.3892
  • Philadelphia -1.855.800.5195
  • Florida -1.888.758.8934
  • Detroit -1.855.800.5195
  • Texas -1.866.273.3526
  • Nashville -1.888.758.8935
  • Virginia -1.888.207.5795
  • Yonkers -1.866.315.4476
  • Wilmington -1.866.315.4473
  • Fort Wayne -1.844.765.7263
  • Baltimore -1.855.577.7451
Contact the office of the PresidentClick here