
When a home’s water service line leaks or breaks, the homeowner can be stuck with growing puddles, a big headache — and major repair bills.

When your home's water line, sewer line, or plumbing break the impact is immediate and potentially extensive. Flooding from burst pipes, or ruptured sewer lines from tree roots, can lead to sewage backflows. Clogs and blockages slow or stop water flow, causing disruptions from the bathroom to the kitchen. These scenarios demand urgent, skilled repairs, and help from qualified technicians. With our Water Line, Sewer Line, and In-Home Plumbing Emergency Program, your home will be covered from:
Low water pressure
Hissing or bubbling sounds coming from the pipes
Discolored water
Pooling water outside
Sewer smell
Sewage backup in basement
Sewage backup in yard
Gurgling toilet
Slow drains
Overflowing toilets
Broken or leaking pipes
Low water pressure
Unexpected repairs can be both daunting and costly. Our Water Line, Sewer Line and In-Home Plumbing Emergency Program protects you from these unexpected costs. See above for what we cover.

AWR provides protection from the unexpected. We offer programs to cover the big repairs that your homeowner's policy typically doesn't cover. Since the year 2000, we have grown to provide protection for over 1 million homeowners. American Water Resources is an independent third-party provider of optional home protection programs. American Water Resources is a trademark of American Water and used under license. AWR's optional programs are not provided by American Water or its affiliates.
It's a program that provides protection from the unexpected for your water line, sewer line, and in-home plumbing systems. See Terms and Conditions for additional details.
Because you'll save money. And not just on repair bills. You'll save 10% with the bundle price, compared to joining individual protection programs for your water line, sewer line, and in-home plumbing. So you'll simplify your payments and save money. Win-win.
Most policies don't cover repairs to exterior and internal water and wastewater lines, they're all your responsibility. That's why you should protect all of them with AWR.
Just complete this simple enrollment form. Or you can call us at 1-855-800-5195.
Owners of residential homes (single-family or townhouse) are eligible. If you live in a condo, check with your HOA to see if you're responsible for your water and sewer lines.
Once your enrollment is processed, we'll send you a confirmation package with our Terms & Conditions. And don't worry, if you change your mind, you can cancel at any time. If you cancel your enrollment within 30 days, you'll receive a refund.
Call 1-855-800-5195 immediately. We're here 24/7 if you have a repair claim or any other question.
You can find coverage information outlined in the Terms & Conditions linked above the program name on this page.
Your enrollment begins the day AWR processes your Enrollment, which is the Enrollment Date on your welcome letter. Your protection and ability to make a claim begins 30 days after the Enrollment Date.
The Water Line Program covers up to $15,000 per occurrence for one of our independent contractors to repair leaks or breaks to your outside water line caused by normal wear and usage. We will pay a separate limit of up to $15,000 per occurrence to cut, excavate and repair the same section of public sidewalk or road if necessitated by a covered repair.
The Sewer Line Program covers up to $12,000 per occurrence for one of our independent contractors to repair a clog or blockage in your outside sewer line caused by normal wear and usage. We will pay a separate limit of up to $12,000 per occurrence to cut, excavate and repair the same section of public sidewalk or road if necessitated by a covered repair. This program does NOT include coverage to your home's septic tank or its parts.
The In-Home Plumbing Protection Program covers up to $3,000 per occurrence to repair leaks or breaks to your internal water supply lines and up to $3,000 per occurrence to repair clogs or blockages to internal drainage lines that run to the shut-off valve at each fixture and appliance inside your home, if damaged by normal wear and usage. This program does NOT include coverage for your home's fixtures and appliances.
There is a $50.00 per occurrence service fee when an independent contractor is dispatched to your home to investigate or repair your sewer line or internal water supply or drainage lines Coverage begins 30 days after enrollment date and does not cover pre-existing conditions.
*Based on AWR average customer claim information.
* Program Fees listed only apply to the first year of the program. Program Fees are subject to change.