In-home plumbing emergencies, such as an overflowing toilet, a clogged sink or a ruptured pipe under the sink or behind the walls, create big problems for homeowners. These incidents can also lead to significant property damage and require immediate repairs. The inconvenience is further compounded by the urgent need to source reliable professionals to resolve possible disruptions from things like:
Overflowing toilets
Broken or leaking pipes
Low water pressure
Unexpected repairs can be both daunting and costly. Our In-Home Plumbing Emergency Program protects you from these unexpected costs. See above for what we cover.
*Based on AWR average customer claim information.
AWR provides protection from the unexpected. We offer programs to cover the big repairs that your homeowner's policy typically doesn't cover. Since the year 2000, we have grown to provide protection for over 1 million homeowners. American Water Resources is an independent third-party provider of optional home protection programs. American Water Resources is a trademark of American Water and used under license. AWR's optional programs are not provided by American Water or its affiliates.
It's a protection plan that covers repairs to your home's interior water and sewer pipes. Think overflowing toilet, broken water pipe under your sink, stuff like that - and stuff your standard homeowners insurance likely doesn't cover.
Because plumbing emergencies are never convenient and usually costly. With AWR, you're protected from plumbing bills for covered repairs and the headache of dealing with the repair.
Most policies don't cover repairs to internal water and drain lines for issues caused by normal wear and tear. Those nasty problems are up to you to solve. So solve them in advance and get protection from AWR.
Keep it convenient and sign up for monthly billing on your water bill.* Or you can pay monthly or annually with other convenient options like credit card (VISA, MasterCard, and Discover). *Payment options vary by state
Just complete this simple enrollment form. Or you can call us at 1-855-800-5195.
If you see water where it shouldn't be like under the bathroom sink, dripping down the walls, or a spot on the ceiling you probably have a plumbing issue. Call AWR and we'll get it taken care of fast.
Call 1-855-705-8438 immediately. We're here 24/7 if you have a repair claim or any other question.
We handle a variety of claims, but the most common ones are:
Owners of residential homes (single-family or townhouse) are eligible. If you live in a condo, check with your HOA to see if you're responsible for your sewer line.
You can find coverage information outlined in the Terms & Conditions linked above the program name on this page.
Your enrollment begins the day AWR processes your Enrollment, which is the Enrollment Date on your welcome letter. Your protection and ability to make a claim begins 30 days after the Enrollment Date.
The In-Home Plumbing Protection Program covers up to $1,800 per occurrence to repair leaks or breaks to your internal water supply lines and up to $1,800 per occurrence to repair clogs or blockages to internal drainage lines that run to the shut-off valve at each fixture and appliance inside your home, if damaged by normal wear and usage. This program does NOT include coverage for your home's fixtures and appliances.
There is a $50.00 per occurrence service fee when an independent contractor is dispatched to your home to investigate or repair your internal water supply and drainage lines.
Coverage begins 30 days after enrollment date and does not cover pre-existing conditions.
When there’s a leak or a break in a home’s plumbing, it can quickly lead to an emergency situation. Plumbing runs throughout a home — in walls, floors and ceilings — and there’s a lot that can be ruined when water goes where it’s not supposed to.
Did you know that a standard homeowners' insurance policy likely doesn't cover issues with your water, sewer, gas, or electric lines? Find out how enrolling in a warranty program could provide you with the coverage you need.
You may be surprised to learn that home warranties can cover everything from your water and sewer lines to your air conditioner and furnace. Find out what else a home warranty covers at your home.
When considering which home warranty to enroll in, cost plays an important role in your decision. Find out whether enrolling in a protection program is worth it.
* Program Fees listed only apply to the first year of the program. Program Fees are subject to change.