May 2024 AWR Customer Story

For Pati W., a resident of Pennsylvania, the decision to enroll in a home warranty plan from American Water Resources (AWR) was an easy one since she wanted to do all she could to protect her budget against the expenses that come with water and sewer line repairs. Her recent interaction with AWR, particularly with one of the contact center representatives, showcases our commitment to providing peace of mind through comprehensive coverage and exceptional customer service.

"After considering AWR for a couple of months, I finally called this morning to join," Pati shares, showing the thoughtful consideration that went into making her decision. This reflects a common theme among homeowners who understand the importance of being proactive when it comes to protecting their family’s most important and valuable asset – their home.

Insightful home warranty guidance

Pati's decision was further solidified by the guidance she received from one of our contact center representatives during their conversation. Describing her experience, Pati notes, "She was incredibly helpful and patient while answering my questions." This level of attentiveness and dedication to customer satisfaction speaks volumes about our home warranty company’s commitment to providing a positive customer experience from the very first interaction.

The reason behind Pati's decision stems from witnessing two friends dealing with expensive sewer issues in the past two months. Recognizing the potential financial strain such issues can impose, Pati was determined not to fall victim to the same fate. "I didn't want to be the 'unlucky third'," she states, echoing the same sentiment of many homeowners who understand just how expensive repairs and maintenance can be.

With a home that's 40 years old, Pati understands that it's not a matter of "if", but "when" a water or sewer issue may arise. This is why having comprehensive coverage in place before disaster strikes is so critical. "I'd rather have this coverage and not need it, than need it and not have it," Pati wisely remarks.

Want to be like Pati?

Visit us online and enter your ZIP code to see which programs are available in your area. Have questions about what’s covered with our warranty plans? Give us a call any time or click the “Live Chat” tab to speak with a knowledgeable customer care expert.