Water Line Warranty Product Guide
March 7, 2024
When a home’s water service line leaks or breaks, the homeowner can be stuck with growing puddles, a big headache — and major repair bills.
Water & Sewer
Water Line Protection Program
Water Service Line
What's Covered?
Backfilling Holes
Burst Water Pipe
Equipment
Excavating
Inspections
Leaking Water Pipe
Leaking Water Pipe Due To Corrosion
Normal Wear And Tear
Reseeding Yard
Why this plan?
Things like old age and tree roots can lead to ruptured water lines that can leave water pooling in your yard or cause you to experience low water pressure in your home. Fixing this usually means digging, finding the break, and getting it repaired, all while your water is shut off. With our Water Line Protection Program you’ll be covered from:
- Low water pressure
- Hissing or bubbling sounds coming from the pipes
- Discolored water
- Pooling water outside
Unexpected water line repairs can be both daunting and costly. Our Water Line Protection Program protects you from these unexpected costs. See above for what's covered.
$24,000
Highest paid claim in 2023
$17M+
Total paid out in 2023
$2,963
Average repair cost
45,545
Number of claims to date
*Statistics based on internal AWR customer claim information.
Customer reviews
Frequently asked questions
AWR provides protection from the unexpected. We offer programs to cover the big repairs that your homeowner's policy typically doesn't cover. Since the year 2000, we have grown to provide protection for over 1 million homeowners. American Water Resources is an independent third-party provider of optional home protection programs. American Water Resources is a trademark of American Water and used under license. AWR's optional programs are not provided by American Water or its affiliates.
The Water Line Protection Program provides repairs to leaks and breaks of a covered water line caused by normal wear and tear. AWR takes care of the costs of permits required to excavate and complete covered repairs; as well as refilling, raking/leveling and seeding of excavated portion of customer's property.
Because water lines are an integral part of your home, and they can be prone to problems. Your homeowners insurance typically doesn't cover them, meaning you're responsible if there's a problem. The Water Line Protection Program from AWR protects you from those costly repair bills and takes away the hassle of dealing with them.
Individual policies vary, but standard homeowners' insurance policies typically do NOT cover repair or replacement of sewer lateral.
You can sign up and pay monthly or annually with convenient options like credit card (VISA and MasterCard).
Just complete the enrollment form online or call us at 1-855-800-5195.
If your lawn suddenly has puddles or water features you never asked for, you may have a water line problem. Or you may experience low water pressure, or even no water flowing at all. Don't be the person who loses control in this situation. Be the person who calls AWRIS
When you have a covered problem, call us at 1-855-800-5195; do NOT call your own plumbing contractor. American Water Resources is available 24 hours a day, 7 days a week to take your call.
The Water Line Protection Program is available for owners of 1-4 unit residential properties with a water service line of no more than 2 inches in diameter. Water service lines and/or sewer laterals shared with neighboring properties are eligible for coverage; however, AWRIS will not cover any section of a shared water service line or sewer lateral that serves only a neighboring property not enrolled in the program.
The Protection Program is for a 12-month term that will automatically renew on an annual basis if you are paying annually by credit card or on a monthly basis. You can cancel at any time.
You can find coverage information outlined in the Terms & Conditions linked above the program name on this page.
Your enrollment begins the day AWR processes your Enrollment, which is the Enrollment Date on your welcome letter. Your protection and ability to make a claim begins 30 days after the Enrollment Date.
The Water Line Protection Program covers up to $10,000 per occurrence for one of our independent contractors to repair leaks or breaks to your outside water line caused by normal wear and usage, and to perform basic restoration services for excavated areas outside your home to access your water line such as refilling, raking, and reseeding excavated unpaved area, repairing excavated private walkways and driveways with an asphalt patch, and restoring excavated public roadways and sidewalks in accordance with applicable regulations. Opening and closing any portion of your home’s foundation or slab to access your water line for a covered repair is at your expense. Additional exclusions apply.
Related guides
Sewer Line Warranty Product Guide
February 1, 2024
A clogged, blocked or broken exterior sewer service line can lead to a mess — and an expense — that no homeowner wants to deal with.
Plumbing Warranty Product Guide
January 13, 2024
When there’s a leak or a break in a home’s plumbing, it can quickly lead to an emergency situation. Plumbing runs throughout a home — in walls, floors and ceilings — and there’s a lot that can be ruined when water goes where it’s not supposed to.
Homeowners Insurance VS Home Warranties
April 22, 2024
Did you know that a standard homeowners' insurance policy likely doesn't cover issues with your water, sewer, gas, or electric lines? Find out how enrolling in a warranty program could provide you with the coverage you need.
* Program Fees listed only apply to the first year of the program. Program Fees are subject to change.