Helping Carla With Heating System Repair

We’re finally in spring, and summer is just around the corner. While the last thing on your mind is anything having to do with your furnace, it’s a good idea to consider enrolling in our Heating System Repair Program before the fall season hits — as we all know, this year is seemingly flying by.

Not convinced that you should be prepared before cold weather is back? Here’s how we helped one of our longtime customers on the east coast.

So, how did we help Carla?

When Carla M. noticed that the inside of her Northborough, Mass., home felt much, MUCH colder than it should, she wondered if someone in her family had accidentally switched the thermostat from “HEAT” to “OFF,” or maybe they turned the temperature way down. After checking the thermostat’s settings and confirming that everything was as it should be, she went to her basement to see if she could hear her furnace running — she couldn’t. That’s when she remembered she was enrolled in Heating System Repair coverage through us.

She picked up the phone and gave us a call. The customer service representative she spoke with was able to connect her with a member of our service provider network in her area. The technician set up an appointment and discovered the cause of the issue that was keeping Carla’s furnace from functioning as it should. They got it taken care of fast, and Carla’s family was comforted by the toasty warmth of their heater once again.

“Quick response and courteous service. Our heat was fixed quickly,” said this satisfied customer.

Get Prepared

Sign up now for heating system repair coverage so you’re ready when cold weather hits! Visit us online and enter your ZIP code to get started and see if the program is available where you live — and get prepared!