December 2023 AWR Customer Story
Ken L. is a longtime customer who is enrolled in our Sewer Line Protection Program, and when he noticed that his toilets weren’t flushing as expected, he took advantage of his coverage and gave our Customer Care line a call. Our team located a sewer l...
As a homeowner, it’s likely one of your worst nightmares — your home and a clogged sewer line. This is a problem that likely won’t make itself known until it’s too late — and becomes an emergency you need to fix. Often, a clogged sewer line will make itself known when you flush your toilet. If the water and waste don’t exit the toilet bowl, and instead bubble to the top, you may have a clogged sewer line. And if using a plunger doesn’t clear the clog, then it’s time to get this issue taken care of ASAP — so you and your family don’t have to resort to using a neighbor’s bathroom or running out to retailers!
When you’re enrolled in our Sewer Line Protection Program and a covered problem occurs, such as a clog or blockage, you can rely on the help of a member of our trusted service provider network in your area to diagnose and treat the problem. This means you won’t need to search on the internet for a sewer line pro in your area, figure out what permits or inspections may be needed for excavation work to fix the issue, or deal with the headache of trying to get this sewer line issue resolved as quickly as possible so your family doesn’t have to suffer.
Ken L. is a longtime customer who is enrolled in our Sewer Line Protection Program, and when he noticed that his toilets weren’t flushing as expected, he took advantage of his coverage and gave our Customer Care line a call. Our team located a sewer line expert in Ken’s area and sent them to his home to diagnose and fix the problem.
His sewer line clog was cleared quickly. “Very professional, efficient, timely residential main sewer pipe clog emergency service,” Ken said following his appointment. “Thank you.” No more water bubbling to the top of the toilet bowl with each flush, and no more using the neighbor’s or local store’s bathroom!
Want to be like Ken?
Visit us online and enter your ZIP code to see if our Sewer Line Protection — or other service line programs such as Water Line Protection — are available in your area. Have questions about what’s covered with our service line warranty programs? Give us a call any time, or click the “Live Chat” tab during standard business hours to start a conversation with a friendly, knowledgeable customer care expert.