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American Water Resources (AWR) offers service line protection contracts to homeowners in 43 states and Washington, D.C., and currently services more than 2 million contracts. The company has been providing protection contracts since the year 2000 with more than 9 out of 10 customers satisfied and an A+ Rating from the Better Business Bureau. American Water Resources also provides its protection contracts to homeowners through municipal partnerships with the New York City Department of Environmental Protection, Orlando Utilities Commission, Nashville Metro Water Services and others. American Water Resources is not owned by American Water but uses the trademark “American Water Resources” under license from American Water. As such, AWR’s optional programs are not provided or guaranteed by American Water or its affiliates, and any changes in AWR’s prices are not determined or controlled by American Water or its affiliates. American Water Resources conducts business in California as American Water Resources Insurance Services and administers home protection contracts, provided by Virginia Surety Company, Inc., CA Lic. No. 0F65279. In Virginia, American Water Resources administers insurance policies, underwritten by Virginia Surety Company, Inc., VA Lic. No. 109751. New Jersey Residents: The product being offered is a service contract and is separate and distinct from any product or service warranty which may be provided by the home builder or manufacturer. 


© 2026. American Water Resources. All rights reserved.

October 2024 AWR Customer Story

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Protect your home with American Water Resources. Enjoy comprehensive coverage, expert customer service, and affordable home maintenance plans.

customer review graphic

We’re thrilled to share this glowing testimonial from one of our valued customers, Todd R.:

"[The customer service representative] was a super representative. Thorough and knowledgeable. Great home maintenance plans.”

Todd’s kind words are a testament to the heart of our company: providing exceptional customer service and comprehensive home protection plans. His experience is a shining example of what we strive for every day.

Understanding the importance of home maintenance

Your home is likely your most significant investment. It's a place of comfort, security, and memories. But like any investment, it requires care and attention to maintain its value and functionality. This is where home maintenance plans come in.

Often overlooked, the plumbing and water line/sewer line systems at your home are critical to its overall well-being. These systems work tirelessly behind the scenes, but they can also be prone to issues that can lead to costly repairs and disruptions to your daily life.

A burst water pipe, a clogged sewer line, or a malfunctioning water heater can cause significant damage to your property and lead to unexpected expenses. These problems can arise suddenly and without warning, making it essential to have a plan in place.

The American Water Resources difference

At American Water Resources, we believe in providing peace of mind to homeowners. Our home maintenance plans are designed to protect your investment and safeguard you from the financial burden of unexpected plumbing and sewer issues.

What sets us apart?

  • Comprehensive coverage: Our plans cover a wide range of plumbing and sewer problems, including water line breaks, sewer line clogs, burst pipes, and much more.
  • Expert customer service: Our knowledgeable and friendly customer service representatives are available to assist you with any questions or concerns. We pride ourselves on our commitment to providing exceptional support.  
  • Reliable service providers: We partner with a network of trusted and experienced service providers who are dedicated to delivering high-quality service.
  • Affordable plans: We offer flexible plans to fit your budget and needs, so you can choose the level of protection that’s right for you.

Todd's experience: a snapshot of our commitment

Todd's positive experience highlights the kind of service we aim to provide to every customer. When faced with a plumbing or sewer issue, having a knowledgeable and supportive representative can make all the difference. Our team is dedicated to guiding you through the process, from understanding your coverage to coordinating repairs.

Protect your home with American Water Resources

Don't wait for a plumbing or sewer emergency to strike. Take proactive steps to protect your home and your budget with an American Water Resources home maintenance plan.

Our plans offer…

  • Financial protection: Avoid costly repair bills with our comprehensive coverage.
  • Peace of mind: Knowing you have protection in place can alleviate stress and anxiety.
  • Convenience: Our streamlined claims process makes it easy to get the help you need.

Ready to learn more about our home maintenance plans?

Visit us online and enter your ZIP code to see what home maintenance plans are available in your neighborhood. Our friendly representatives will be happy to answer your questions and help you find the right plan for your home.

By choosing American Water Resources, you're not just protecting your home; you're investing in peace of mind!

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