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American Water Resources (AWR) offers service line protection contracts to homeowners in 43 states and Washington, D.C., and currently services more than 2 million contracts. The company has been providing protection contracts since the year 2000 with more than 9 out of 10 customers satisfied and an A Rating from the Better Business Bureau. American Water Resources also provides its protection contracts to homeowners through municipal partnerships with the New York City Department of Environmental Protection, Orlando Utilities Commission, Nashville Metro Water Services and others. American Water Resources is not owned by American Water but uses the trademark “American Water Resources” under license from American Water. As such, AWR’s optional programs are not provided or guaranteed by American Water or its affiliates, and any changes in AWR’s prices are not determined or controlled by American Water or its affiliates. American Water Resources conducts business in California as American Water Resources Insurance Services and administers home protection contracts, provided by Virginia Surety Company, Inc., CA Lic. No. 0F65279. In Virginia, American Water Resources administers insurance policies, underwritten by Virginia Surety Company, Inc., VA Lic. No. 109751. New Jersey Residents: The product being offered is a service contract and is separate and distinct from any product or service warranty which may be provided by the home builder or manufacturer. 


© 2025. American Water Resources. All rights reserved.

It was a dark and stormy night... actually it wasn’t! But THIS did happen!

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Want to hear a scary story? Sit back, relax and let us share the “spooky” and horrifying situation that happened to one of our own!

fly

While being a homeowner comes with many perks, such as more space than a crammed apartment, it can also put you in a lot of frustrating situations, some of which can make a crammed apartment sound pretty appealing. For example, when something breaks, there’s not a landlord to take care of the problem — it’s on you! You’re responsible for your home’s heating and cooling systems, washer and dryer, kitchen appliances, water heater, electric wiring, and your sewer line — yes, your sewer line! Scary, huh?

You probably don’t give your sewer line much thought unless there’s a problem — or unless you’re in the home warranty business and know a thing or two about how a sewer line can be the most overlooked part of a home.

Unfortunately, Doug Brand falls into both categories. Doug is the Vice President of the Homeowner Services division at American Water. He recently emailed the team to share his family’s personal horror story about their home’s sewer line clog. “My basement flooded. My house smelled and was full of flies. My wife was very unhappy. My kids were chasing flies around with swatters. It got to the point where I was paying a quarter for every fly. Homeownership can be a nightmare,” said Brand.

You may be wondering what exactly happened in Doug’s home. The culprit? Flushable wipes! While many wipes are labeled “flushable,” this can be very misleading! These wipes can clog your sewer line or get tangled up in pump equipment. Save your pipes (and your pockets!), never flush wipes. You should also steer clear of flushing other products, such as: acids, cat litter, hair, paper towels, and so on.

Doug used his personal nightmare as an opportunity to stress the importance of American Water Resources’ (AWR) protection programs; and how the programs help people across the country get their homes back in order, following their own horror stories

Here’s the takeaway: Don’t get scared; get covered! We know you don’t want a sewer line nightmare to happen at your home. AWR offers affordable protection for your sewer line — as well as other vital home solutions

American Water Resources Sewer Line Protection Program – Take the “Nightmare” Out of Homeownership

Many people don’t realize that typical standard homeowners’ insurance policies do not cover repairs to their home’s sewer line. Our protection can help! AWR provides coverage for clogs and blockages caused by normal wear and tear. The program also includes basic restoration and a one-year warranty on covered repairs. Ready to learn more? Give us a call at 855-800-5195 today.

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