American Water Resources and the City of Phoenix Partner to Protect Homeowners from Costly Water and Sewer Line Repairs

PHOENIX, AZ (November 13, 2024) – American Water Resources, an Oncourse Company and a leading provider of home protection plans, has been selected as the City of Phoenix’s new partner to offer optional water and sewer line protection services to local homeowners. American Water Resources is now the city's choice for this vital program, offering a new, affordable option for homeowners to protect themselves from unexpected and expensive repairs.

Available for purchase by more than 350,000 homeowners serviced by the City of Phoenix, these protection programs cover water and sewer service lines that connect city infrastructure to private homes, where many repairs are needed due to Phoenix’s aging systems.

The city chose American Water Resources through a competitive public review process to ensure homeowners receive the best possible service at low monthly fees, with fast and reliable repairs. Under its agreement with the city, American Water Resources will offer protection that covers water lines and sewer lines individually or as a package for private homes.

"Many Phoenix area homeowners don’t realize they are responsible for maintaining and repairing the water and sewer lines on their property—costs that can easily run into thousands of dollars, and which are not typically covered by standard homeowners insurance,” said Aaron Cooper, Chief Executive Officer of Oncourse. “We’re thrilled to have been chosen as Phoenix’s preferred partner to offer homeowners protection from costly repairs to their water and sewer lines. For nearly a decade, we’ve helped individuals and families in the region keep their lives ‘on course’ with trusted service, expert support, and peace of mind when unexpected repairs happen.”

Currently, American Water Resources protects nearly 1.5 million homeowners in 43 states and Washington, D.C. with an average customer satisfaction rating of 95 percent. The company has already been serving nearly 10,000 customers in Phoenix and 15,000 throughout Arizona, saving local residents $1.5 million in repair costs since it began serving the region.

Homeowners who enroll in the program will benefit from American Water Resources’ A- rated service with the Better Business Bureau and access to a network of local, insured contractors. Participants can call a toll-free, 24/7 hotline to make a claim, and all repairs are backed by a one-year warranty to ensure quality of work.

Details about the program will be sent to homeowners in a letter arriving the week of November 11. Additional information is also available by calling 866-443-6039 or visiting AWRUSA.com/Phoenix.

About American Water Resources, an Oncourse Company

Oncourse Home Solutions, a leading home protection provider focused on protecting homeowners from unexpected costs, provides flexible services for home repairs, maintenance, and improvement. Operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions, the company partners with cities, utilities, insurance providers, retailers, financial service companies and member associations to help them maintain and protect their customers’ most important asset — their home.

American Water Resources (AWR) offers service line protection contracts to homeowners in 43 states and Washington, D.C. The company has been providing protection contracts since the year 2000 with more than 9 out of 10 customers satisfied and an A- Rating from the Better Business Bureau. American Water Resources also provides its protection contracts to homeowners through municipal partnerships.

American Water Resources is not owned by American Water but uses the trademark “American Water Resources” under license from American Water. As such, AWR’s optional programs are not provided or guaranteed by American Water or its affiliates, and any changes in AWR’s prices are not determined or controlled by American Water or its affiliates.