Water Line and Sewer Line Combo Product Guide

This guide is designed to provide homeowners like you with essential information on protecting two critical components of their home's infrastructure: the water line and sewer line. These service lines are vital for ensuring the delivery of clean water into the home and the proper disposal of wastewater. Our warranty aims to safeguard homeowners from unexpected repair costs associated with these essential service lines, offering peace of mind and financial security. Throughout this guide, you will find detailed coverage information, benefits of enrollment, how the program works, and practical tips for choosing the right protection plan for your home. Whether you're a new homeowner or looking to enhance your existing coverage, this guide will help you navigate the complexities of safeguarding your water and sewer lines effectively.

What is the Water Line and Sewer Line Protection Program?

The Water Line and Sewer Line Protection Program is a comprehensive coverage plan designed to protect homeowners from the unexpected and often significant costs associated with repairing or replacing their home's exterior water and sewer service lines. These lines play a crucial role in maintaining a safe and comfortable living environment by ensuring the delivery of fresh water to your home and the efficient removal of wastewater.

Importance of Water and Sewer Service Lines

• Water line: The water line is responsible for bringing potable water from the municipal supply or a private well to your home. This water is used for drinking, cooking, cleaning, and other household needs. Any disruption to this line can severely impact your daily life and pose health risks to your loved ones.
• Sewer line: The sewer line carries wastewater from your home to the municipal sewer system or a septic tank. Proper functioning of this line is essential for sanitation and hygiene. Blockages, leaks, or breaks in the sewer line can lead to serious issues such as sewage backups, which can cause property damage and be hazardous to your health.

Is “water and sewer line insurance” the same as a “water and sewer line warranty?”

Water line and sewer line insurance through your homeowners insurance policy is not the same as a water line and sewer line warranty. While both offer protection against the costs associated with water and sewer line repairs, there are key differences in coverage and the claims process. Insurance, typically part of a homeowner's policy or an add-on, may cover a broader range of issues, including damage due to natural disasters and accidents, and generally involves a thorough claim investigation process and may have higher premiums and deductibles. In contrast, a home warranty tailored to water and sewer lines generally covers only repairs or replacements due to normal wear and tear, corrosion, blockages, and root intrusion, with a typically more straightforward claim process handled directly by the warranty provider. Warranties are regulated as service contracts, while insurance (and some warranties) are subject to state insurance department regulations. The cost structure also differs, with insurance involving premiums and deductibles, and warranties typically having a lower monthly or annual fee without deductibles. Choosing between them depends on whether you need comprehensive protection, including rare events, which insurance provides, or predictable cost coverage for routine maintenance and common issues, which a warranty offers. Understanding these distinctions helps homeowners make informed decisions about protecting their water and sewer lines.

Who needs a water line and sewer line warranty?

Homeowners who are responsible for the maintenance and repair of their water and sewer lines should strongly consider a water line and sewer line warranty. These lines are critical for delivering fresh water to your home and removing wastewater efficiently. However, they can be costly to repair if they break or become damaged or impassable due to factors like normal wear and tear, corrosion, blockages, collapse, or root intrusion.

Many homeowners mistakenly believe that their standard homeowners' insurance policy will cover any water or sewer line problems. In reality, most homeowners' insurance policies do not cover these issues, and water utility companies typically do not take responsibility for damages or repairs on private property. Their responsibility usually ends at the property line or the street.

If you are a homeowner who relies on these essential services and wants to avoid the unexpected financial burden of repair costs, a water line and sewer line warranty can provide peace of mind and protect your budget. This type of warranty ensures that, in the event of a problem, professional repair services are available without the hassle of out-of-pocket expenses, helping you maintain a safe and comfortable living environment.

What does a water line and sewer line warranty cover?

A water line and sewer line warranty offers comprehensive coverage for homeowners, safeguarding against the high costs associated with repairing or, if plan terms call for it, replacing their home's external water and sewer service lines. This includes:

Water line protection

• Repair/replacement: Covers the cost of repairing or replacing the exterior water line that runs from the service point to your home up to the plan’s term limits.
• Common issues: Protection against damage caused by normal wear and tear, corrosion, and accidental breakage.
• Emergency repairs: Includes emergency repairs to address urgent issues that affect your water supply.

Sewer line protection

• Repair/replacement: Covers the cost of repairing or replacing the exterior sewer line that runs from your home to the municipal sewer system up to the plan’s term limits.
• Common issues: Protection against blockages, root intrusion, and collapses due to normal wear and tear.
• Emergency repairs: Includes emergency repairs to address urgent issues that affect your sewer system.

Homeowners benefit from this home warranty coverage by avoiding unexpected financial burdens and ensuring prompt professional services when issues arise with their water or sewer lines. Reviewing the specific terms and conditions of the warranty is crucial to understand coverage limits, exclusions, and any additional benefits provided, offering peace of mind against disruptions to essential home utilities.

3 common water service line and sewer service line issues:

Water service lines

1. Leaks: Leaks in water service lines can occur due to corrosion, physical damage, or aging pipes. Symptoms include reduced water pressure, pooling water in the yard, or noticeable wet spots.
2. Corrosion: Over time, water service lines can corrode, especially in areas with acidic soil or high mineral content in the water. Corrosion weakens the pipes and may lead to leaks or breaks.
3. Freezing and bursting: In colder climates, water service lines can freeze during winter, leading to burst pipes. This issue can cause significant water loss and property damage if not promptly addressed.

Sewer service lines

1. Blockages: Sewer service lines commonly experience blockages due to buildup of grease, debris, or objects flushed down toilets. Blockages can cause sewage backups into the home or yard.
2. Tree root intrusion: Tree roots seeking water and nutrients can infiltrate sewer lines through cracks or joints, causing obstructions and potentially leading to line collapses.
3. Age-related deterioration: As sewer lines age, they can deteriorate due to corrosion, wear, and settling of the ground. Aging pipes may develop cracks, leaks, or weakened joints, compromising the sewer system's functionality.

These issues highlight the importance of regular inspection, maintenance, and timely repairs to ensure the reliability and longevity of both water service lines and sewer service lines in residential properties.

What are the top warning signs that your water line or sewer line may be damaged?

Recognizing warning signs of potential damage to your water line or sewer/septic line is crucial for preventing extensive repairs and maintaining the integrity of your home's plumbing system. Here are the top warning signs to watch for:

Water lines:

• Decreased water pressure: Noticeably reduced water pressure throughout the house can indicate a problem with the water line, such as a leak or blockage.
• Visible water damage: Wet spots, puddles, or pooling water in the yard, especially when it hasn't rained, may indicate a leaking water line underground.
• Discolored water: Rusty, brown, or cloudy water coming from faucets can signal corrosion or sediment buildup in the water line.

Sewer lines:

• Sewage backup: One of the most obvious signs, sewage backing up into sinks, tubs, or toilets is a clear indicator of a clogged or damaged sewer line.
• Foul odors: Strong, unpleasant odors coming from drains or in the yard near the sewer/septic line can indicate a blockage or leak.
• Slow drains: Multiple drains in the house draining slowly or gurgling noises when using plumbing fixtures may signify a partial blockage in the sewer line.

These warning signs should prompt homeowners to take immediate action by contacting a licensed plumber for inspection and necessary repairs. Early detection and intervention can prevent costly damage and disruptions to your home's plumbing system.

How does the Water Line and Sewer Line Protection Program work?

1. Enroll: Signing up is easy. Simply complete the enrollment form on our website or call our customer service team.
2. Monthly or annual payments: Pay a low monthly or annual fee to keep your coverage active. There are no large upfront costs.
3. Make a claim: If you experience an issue with your water or sewer line, contact our 24/7 emergency hotline.
4. Prompt service: A licensed and insured contractor will be dispatched to assess and repair the issue.
5. Relax and get peace of mind: With the repairs handled, you can relax knowing you’re protected from unexpected costs.

How much does a water line and sewer line combo service line warranty usually cost?

The cost of a water line and sewer line combo warranty varies depending on the coverage level and the provider. Factors such as the age and condition of your home’s plumbing, the location, and the specific features of the warranty plan can influence the price. Some plans may also offer discounts or bundled pricing if you opt for additional coverage or multiple services. It’s advisable to compare different plans and providers to find one that best fits your needs and budget.

How much can a water line and sewer line combo warranty save you?

Having a warranty could potentially mitigate repair costs. For example, repairing a damaged water or sewer line without coverage could be quite costly, depending on the extent of the damage and labor involved. With a warranty in place, homeowners typically pay a much lower deductible or none at all, depending on the plan, which covers the majority of repair expenses. This not only saves money but also provides peace of mind by ensuring that unexpected and potentially costly repairs are handled swiftly and efficiently.

What is NOT included in a water line and sewer line combo warranty?

With a water line and sewer line combo warranty, certain items and situations typically are not covered. These exclusions often include:

• Pre-existing conditions: Any issues or damages existing prior to the start of the warranty coverage.
• Interior plumbing: Problems occurring within the walls or foundation of the home that involve interior plumbing lines.
• Damage from natural disasters: Issues caused by events such as earthquakes, floods, or other natural disasters.
• Negligent acts: Damages resulting from homeowner or third party negligence or deliberate actions that cause harm to the water or sewer lines.
• Other specific exclusions: These may vary depending on the terms and conditions of the warranty plan, so it's essential to review the policy details carefully to understand precisely what is and isn't covered.

How do I choose a water line sewer line combo warranty company and plan?

Choosing a water line and sewer line combo warranty company and plan requires careful consideration of several factors to ensure you get the right coverage for your needs. Here are some steps to guide you in selecting the best warranty:

1. Research warranty companies: Start by researching reputable warranty providers that offer coverage in your area. Look for companies with positive customer reviews, good ratings from the Better Business Bureau (BBB), and a history of reliability in handling claims.
2. Compare coverage options: Review the coverage details of each warranty plan. Consider factors such as covered repairs (e.g., line breaks, replacements, clogs), coverage limits, exclusions (e.g., pre-existing conditions, natural disasters), and any additional benefits or services included.
3. Check pricing and service fees: Compare the costs associated with each warranty plan. This includes monthly or annual premiums, deductibles (if applicable), service fees, and any other charges f or your water or sewer pipe needs. Ensure the plan fits within your budget while providing adequate coverage.
4. Evaluate customer service: Assess the customer service reputation of the warranty companies. Look for companies that offer responsive customer support, a convenient claims process, and a 24/7 emergency hotline for reporting issues.
5. Read reviews and testimonials: Read reviews and testimonials from other homeowners who have used the warranty services. Pay attention to feedback on claim resolution, service quality, and overall satisfaction with the company.
6. Understand terms and conditions: Carefully read and understand the terms and conditions of the warranty contract before signing up. Pay attention to coverage limitations, renewal terms, cancellation policies, and any conditions that may affect your coverage.
7. Consider bundling coverage: Some warranty companies offer discounts or bundled packages when you combine multiple coverage plans, such as water line and sewer line protection with other home systems (e.g., HVAC, electrical).

By following these steps and conducting thorough research, you can make an informed decision when choosing a water line and sewer line combo warranty company and utility line plan that best meets your single-family home or multi-property protection needs.

Who can I talk to if I have more questions about water line and sewer line warranties?

American Water Resources offers water line and sewer line coverage, along with plans for water heater repair/replacement, natural gas line protection, and a variety of other warranty programs. We have been protecting homeowners since 2000. If you have questions about our service line warranties and the programs offered by American Water Resources, call 855-800-5195 or visit AWRUSA.com.