AWR provides protection from the unexpected. We offer programs to cover the big repairs that your homeowner's policy typically doesn't cover. Since the year 2000, we have grown to provide protection for over 1 million homeowners. American Water Resources is an independent third-party provider of optional home protection programs. American Water Resources is a trademark of American Water and used under license. AWR's optional programs are not provided by American Water or its affiliates.

Your water and sewer service lines run underneath your property. The water service line runs from the water main to your home and the sewer service line runs from your home to the sewer main under the street. Homeowners are typically responsible for the water and sewer lines that run through their property. Typical water line responsibility extends from the curb stop/outside valve to your home and typical sewer line responsibility extends from the sewer main to your home. Your responsibilities may vary. If you live in a dwelling like a condo, please contact your local homeowners' association to determine your responsibilities.

This optional protection covers repairs to the water line for leaks or breaks, and to the sewer line for clogs and blockages.** Covered repairs will be made by local, insured independent plumbing contractors. **Protection does not include a septic tank or the components thereof and other exclusions apply, see Terms and Conditions for details.

Any residential homeowner who is responsible for the water and sewer service lines attached to their home.

There are no service fees with this coverage.

You can request service for issues occurring at least 30 days after your enrollment date. Pre-existing conditions are not covered.

If you have a service line problem, call AWR at 1-855-800-5195; do not call your own plumbing contractor. AWR is available by phone 24 hours a day, 7 days a week to take your call.

You can find coverage information outlined in the Terms & Conditions linked above the program name on this page.

Your enrollment begins the day AWR processes your enrollment, which is the enrollment date on your welcome letter. Your protection and ability to make a claim begins 30 days after the enrollment date. The first year of coverage includes a 30-day waiting period and 11 months of coverage.

The Water Line Program covers up to $7,000 per occurrence for one of our independent contractors to repair leaks or breaks to your outside water line caused by normal wear and usage.  We will pay a separate limit of up to $7,000 per occurrence to cut, excavate and repair the same section of public sidewalk or road if necessitated by a covered repair. The S ewer Line Program covers up to $6,000 per occurrence for one of our independent contractors to repair a clog or blockage in your outside sewer line caused by normal wear and usage.  We will pay a separate limit of up to $6,000 per occurrence to cut, excavate and repair the same section of public sidewalk or road if necessitated by a covered repair. This program does NOT include coverage to your home's septic tank or its parts. There is a $50.00 per occurrence service fee when an independent contractor is dispatched to your home to investigate or repair your sewer line. Coverage begins 30 days after enrollment date and does not cover pre-existing conditions.