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American Water Resources (AWR) offers service line protection contracts to homeowners in 43 states and Washington, D.C., and currently services more than 2 million contracts. The company has been providing protection contracts since the year 2000 with more than 9 out of 10 customers satisfied and an A Rating from the Better Business Bureau. American Water Resources also provides its protection contracts to homeowners through municipal partnerships with the New York City Department of Environmental Protection, Orlando Utilities Commission, Nashville Metro Water Services and others. American Water Resources is not owned by American Water but uses the trademark “American Water Resources” under license from American Water. As such, AWR’s optional programs are not provided or guaranteed by American Water or its affiliates, and any changes in AWR’s prices are not determined or controlled by American Water or its affiliates. American Water Resources conducts business in California as American Water Resources Insurance Services and administers home protection contracts, provided by Virginia Surety Company, Inc., CA Lic. No. 0F65279. In Virginia, American Water Resources administers insurance policies, underwritten by Virginia Surety Company, Inc., VA Lic. No. 109751. New Jersey Residents: The product being offered is a service contract and is separate and distinct from any product or service warranty which may be provided by the home builder or manufacturer. 


© 2025. American Water Resources. All rights reserved.

August 2024 AWR Customer Story

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Protect your home and wallet with a home warranty. Cover unexpected repairs for covered systems and appliances. Find the right plan for your home.

awr customer review graphic

When it comes to homeownership, unexpected repairs can throw a wrench into even the best-laid plans. Not only are sewer and water line, plumbing, and appliance problems inconvenient, but they can also be incredibly expensive. That's where home warranty providers with good reviews come in – they offer peace of mind by covering the cost of repairs for covered systems and appliances.

One such satisfied customer is Robert C., who recently shared his positive experience with American Water Resources, a leading provider of home warranty plans. Robert highlights the exceptional customer service he received, praising the agent for being "polite, professional, efficient, attentive, and simply a nice guy." This kind of smooth and informative experience is what makes choosing a home warranty provider so important.

Why consider a home warranty?

Here are some key benefits of having a home warranty plan:

  • Budget predictability: Knowing repairs are covered (up to specific limits outlined in the plan’s Terms and Conditions) allows for better budgeting.
  • Reduced stress: Facing a service line, plumbing, or appliance issue is stressful enough. A home warranty takes the financial burden off your shoulders.
  • Qualified technicians: Home warranty companies typically work with licensed and insured plumbers, giving you peace of mind about the quality of service.

Finding the right home warranty provider

With so many home warranty providers on the market, it's crucial to do your research before making a decision. Here are some tips:

  • Read customer reviews: Look for companies with a consistent record of positive customer experiences, just like Robert's experience with American Water Resources.
  • Compare plans and coverage: Different plans offer varying coverage for different systems and appliances. Be sure the plan you choose meets your specific needs.
  • Get quotes: Compare pricing and coverage options from multiple providers before making a final decision.

By taking the time to research and choose a reputable home warranty provider, you can ensure you have the peace of mind you deserve as a homeowner.

Ready to be like Robert?

Visit us online and enter your ZIP code to see which of our home protection programs are available in your area!

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