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American Water Resources (AWR) offers service line protection contracts to homeowners in 43 states and Washington, D.C., and currently services more than 2 million contracts. The company has been providing protection contracts since the year 2000 with more than 9 out of 10 customers satisfied and an A Rating from the Better Business Bureau. American Water Resources also provides its protection contracts to homeowners through municipal partnerships with the New York City Department of Environmental Protection, Orlando Utilities Commission, Nashville Metro Water Services and others. American Water Resources is not owned by American Water but uses the trademark “American Water Resources” under license from American Water. As such, AWR’s optional programs are not provided or guaranteed by American Water or its affiliates, and any changes in AWR’s prices are not determined or controlled by American Water or its affiliates. American Water Resources conducts business in California as American Water Resources Insurance Services and administers home protection contracts, provided by Virginia Surety Company, Inc., CA Lic. No. 0F65279. In Virginia, American Water Resources administers insurance policies, underwritten by Virginia Surety Company, Inc., VA Lic. No. 109751. New Jersey Residents: The product being offered is a service contract and is separate and distinct from any product or service warranty which may be provided by the home builder or manufacturer. 


© 2025. American Water Resources. All rights reserved.

July 2024 AWR Customer Story

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We are thrilled to share the positive experiences of our satisfied customers, and we’re excited to highlight a testimonial from Vickie M., who recently signed up for a home warranty policy.

awr customer review graphic

At American Water Resources, we are committed to providing our customers with top-notch service and peace of mind. We are thrilled to share the positive experiences of our satisfied customers, and today, we’re excited to highlight a testimonial from Vickie M., who recently signed up for a home warranty policy.

Vickie's positive experience

“I had a good time signing up for this program. [The agent] made it easy and was very thorough in detailing each plan. She took her time in making sure I understood everything before I made my choice. My father had this service and [I am] confident that if I need the service, it will be there thus relieving the stress I would normally feel. I know several folks who have this service and have had to use it and they were well satisfied with their results.”

Simplified home warranty policy enrollment process

Vickie’s testimonial highlights the ease of the sign-up process for our home warranty programs. Our dedicated agents take the time to thoroughly explain each plan, ensuring that customers like Vickie have a clear understanding of their home warranty options. This personalized approach allows our customers to make informed decisions with confidence.

Detailed and thorough guidance

We believe that transparency and thoroughness are key to building trust with our customers. Vickie appreciated the agent’s dedication to explaining every detail of the plans. This attention to detail ensures that our customers know exactly what they are signing up for, providing them with the assurance that they are making the best choice for their needs.

Building trust and confidence

Vickie’s confidence in our service is reinforced by her father’s positive experience with American Water Resources. Knowing that her father had a reliable and stress-free experience gives Vickie peace of mind. This generational trust speaks volumes about the consistency and reliability of our services.

Satisfied customers, proven results

Vickie mentions knowing several people who have used our service and were satisfied with the results. Hearing about positive experiences from friends and family further solidifies the trust and reliability associated with American Water Resources. Our commitment to customer satisfaction is evident in the positive feedback we receive from our valued clients.

Relieving stress with reliable service

One of the main benefits Vickie highlights is the relief from stress knowing that our service will be there when needed. Home repairs can be overwhelming, but with American Water Resources, our customers can rest easy knowing they are covered. This peace of mind is invaluable and a core part of our mission.

Join the American Water Resources family!

We are grateful to Vickie M. for sharing her positive experience and for being a part of the American Water Resources family. Her testimonial is a testament to our commitment to providing exceptional service and peace of mind to our customers.

If you’re looking for a reliable and stress-free solution for your home’s service line and system repair needs, look no further than American Water Resources. Join the many satisfied customers who trust us to protect their homes and provide them with the peace of mind they deserve.

Visit us online and enter your ZIP code to see which home warranty policies are available where you live. If you have questions about what’s covered or want to know more about billing options available to you, give us a call or click the “Live Chat” tab to speak with a customer service representative.

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