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Oncourse Home Solutions, LLC is the provider and obligor of protection programs administered by American Water Resources, LLC (AWR). In Florida, Oncourse Home Solutions of Florida, LLC is the provider and obligor of protection programs administered by AWR. The company has been providing protection contracts for decades with more than 9 out of 10 customers satisfied and an A Rating from the Better Business Bureau. American Water Resources also provides its protection contracts to homeowners through municipal partnerships with the New York City Department of Environmental Protection, Orlando Utilities Commission, and others. American Water Resources is not owned by American Water but uses the trademark “American Water Resources” under license from American Water. As such, AWR’s optional programs are not provided or guaranteed by American Water or its affiliates, and any changes in AWR’s prices are not determined or controlled by American Water or its affiliates. American Water Resources conducts business in California as American Water Resources Insurance Services and administers home protection contracts, provided by Virginia Surety Company, Inc., CA Lic. No. 0F65279. In Virginia, American Water Resources administers insurance policies, underwritten by Virginia Surety Company, Inc., VA Lic. No. 109751. New Jersey Residents: The product being offered is a service contract and is separate and distinct from any product or service warranty which may be provided by the home builder or manufacturer. 

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customer stories

Helping Lisa With Heating System Repair

When you’re enrolled in a home warranty program, such as our Heating System Repair Program, and a covered (surprise!) problem occurs, the team at American Water Resources has you covered. Instead of worrying that you’ll need to find your own experienc...

customer review graphic

We don’t have to tell you that owning a home comes with a lot of responsibilities. Some of these responsibilities are expected, like having to pay your mortgage on time. And some things are – well – not expected. This would include things like having to deal with an unexpected breakdown of your heating or cooling system or having to handle an issue with your plumbing or service lines. While these things may not be something you plan for, there is one thing you can do to help make these surprise problems much less of a headache to deal with.

How to protect your family’s home for just dollars per month

When you’re enrolled in a home warranty program, such as our Heating System Repair Program, and a covered (surprise!) problem occurs, the team at American Water Resources has you covered. Instead of worrying that you’ll need to find your own experienced and reputable service provider in your area to take care of any diagnostic and repair work, you can lean on us for help.

We have a network of professionals who can be dispatched to your home for assistance with whatever the problem may be. Better yet, when you keep up with your monthly or annual payments, and the issue falls within your coverage limits, you don’t have to spend any extra money to get the problem taken care of. Sometimes, there may be a small service fee or trip charge to cover, but it’s nothing compared to how much you could have to pay if you dealt with the problem on your own. But you don’t have to take our word for it.

Professional heating system repair

Lisa is a satisfied homeowner in Long Branch, Nj. who’s enrolled in our Heating System Repair program. When this customer noticed that her home was feeling much colder than it should, she first checked her thermostat to ensure the settings hadn’t been accidentally switched from “HEAT” to “COOL” or “OFF.” She also checked to make sure the temperature was set at what was comfortable for her family. After confirming the issue wasn’t with her thermostat, she knew she had a furnace problem that needed fixed ASAP.

Many homeowners facing a broken furnace problem would panic thinking that the repair is going to cost them thousands and is going to be disruptive to their family’s day-to-day life. Fortunately for Lisa, the problem was able to easily be resolved by the experienced and knowledgeable technician, Dominic, who was sent to her home.

When asked about their latest experience with her furnace repair work, Lisa had this to say about the technician and her experience overall: “Dominic was a great technician. Friendly, respectful, and skilled. He spent all the time required to resolve my issue and fix the problem. He patiently answered my questions. Service was prompt and respectful.”

Want to be like Lisa and our other satisfied customers?

Visit us online and enter your ZIP code to see what heating and cooling home protection programs are available in your area. If you have questions about coverage or want to ask about billing options or any other concerns you may have, you can call us 24/7 at 855-800-5195 to speak with a customer service representative.

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