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Contact Us 24/7 1.855.800.5195

We'd Love to Hear From You!

Part of providing protection from the unexpected means always being available to our customers. Reach out if you have questions, need assistance, or have some feedback. We’ll be sure to get back to you. 

24/7 Customer Support
1-855-800-5195

Enrollment
1-877-513-8520

Chat With Us
Need help? Have a question? Our chat team is available Monday - Friday, 7:00AM - 9:00PM CT (Central Time), and on Saturday from 8:00AM - 4:30PM CT (Central Time). To chat with a customer service representative, please click the blue "Live Chat" tab on the right side of the page. Chat agents can assist with setting up a claim and scheduling appointments, as well as answering billing questions, assisting with cancelations, enrollments, and more.

SMS
You can reach a customer service representative via text Monday through Friday 7:30AM – 5:00PM CT (Central Time) and Saturday 8:00AM – 4:30PM CT (Central Time). Just text 630-534-9190 and type the word Hello to start the conversation. Standard messaging rates may apply.

New York City DEP Customers
1-888-300-3570 or Click Here

Homeowners and Business Owners
1-855-705-8438

AWR Partners (Utilities, Municipalities and Corporations)
1-800-931-1548

Independent Contractors
866-618-3914
awr.prospectivecontractors@amwater.com

General Inquiries
American Water Resources
1000 Bishops Gate Blvd., Ste. 300, Mount Laurel, NJ 08054
awr.customersupport@amwater.com

Contact the office of the President:
Click here

Press and Media:
Please contact hosmedialine@amwater.com