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Water Line Protection

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Don’t let a broken water line break the bank.

When a water line breaks, you’re stuck with puddles, a headache and repair bills. But with the Water Line Protection Program from AWR, your repair costs will be covered. Headache avoided.

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Convenient payment options. *where available
Coverage for service line repairs and for public and sidewalk excavation and repairs.** See our full list of covered repairs.
All work done up to state and local codes. We even handle the permits & inspections.
We'll find a local, insured contractor within our network in 24 hours.
Get basic site restoration including backfilling, raking and reseeding.
Unlimited service calls to our 24-hour hotline. **Coverage and availability may vary by location.
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covered repair image

Covered Repairs

  • Burst pipe
  • Pipe damage from tree root
  • Leaking pipe
  • Leak due to pipe corrosion
  • Normal wear and tear
  • Excavating
  • Equipment
  • Backfilling holes
  • Reseeding yard
  • Inspections
Have questions?  
Visit our faqs


A. AWR keeps life flowing by providing protection from the unexpected. We offer programs to cover the big repairs that your homeowner’s policy typically doesn’t cover. Since the year 2000, we have grown to provide protection for over 1 million homeowners. AWR is a subsidiary of American Water – the largest and most geographically diverse publicly traded water and wastewater company in the U.S. We’re proud of our A rating from the Better Business Bureau and 90% approval rating from our customer claim satisfaction surveys.

A. It’s a protection program that goes beyond your homeowners insurance and provides coverage for repairs to a broken or leaking water pipe. Normal wear and tear, corrosion, or even soil conditions can cause pipe problems. And you guessed it – those repairs may be pricey. When you enroll, AWR will cover the cost of repairing the residential water line (the water pipe that runs from the property line to your house) and basic restoration to the repair site. So… a few pennies a day to potentially save thousands. Done.

A. Your homeowners insurance policy typically doesn’t cover water lines. That means it’s all on you to repair leaks. When you enroll in AWR’s Water Line protection program, you cut the out-of-pocket repair bill and just pay a small monthly payment. No service fee or deductible. In return, AWR picks up the tab on the bill and saves you the hassle that comes with problems like this.

A. Most policies don’t cover your exterior water line. It’s all on you. That’s why you should hand that responsibility over to AWR with the Water Line Protection Program.

A. You can sign up and pay monthly or annually with convenient options like credit card (VISA, MasterCard, and Discover). *Payment options vary by state.

A. You can find available programs in your area by utilizing our 'easy to use' zip code lookup tool.

A. Just complete this simple enrollment form . Or you can call us at 1-877-513-8520.

A. If your lawn suddenly has puddles or water features you never asked for, you may have a water line problem. Or you may experience low water pressure, or even no water flowing at all. Don’t be the person who loses control in this situation. Be the person who calls AWR.

A. There’s not one answer, but wear and tear, old pipes, joint or material failure, or soil conditions are the usual culprits. Don’t be caught off guard – protect those lines from anything that may happen to them.

A. Residential home or townhome owners who are responsible for their water lines. If you live in a condo, get in touch with your HOA to see if you’re the responsible party.

A. Call 1-855-705-8438 immediately. We’re here 24/7 if you have a repair claim or any other question.

A. For a small additional fee, there’s no limit on what AWR will pay for covered repairs. All repairs, even exceeding the standard protection limit, will be covered.

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