Preferred Cooling Protection Primary System

Ensure you've got the right coverage for your cooling system

With Preferred Cooling Protection, you’ll be protected against the unexpected if your air conditioner or heat pump needs to be repaired or replaced.

If you have a second central cooling unit you’d also like to cover, you may enroll in the Preferred Cooling Protection – Secondary System.

Covered Repairs

Coverage for one primary central cooling system, ducted electric central air conditioning, and blower motor located in the furnace if necessary for proper operation of the cooling system. If you have more than one unit you’d like to cover, you may enroll in the Preferred Cooling Protection – Secondary System.
Coverage for all parts & labor, up to $3,000 annually, $1,750 per incident toward repairs or, if unit cannot be repaired, reimbursement toward replacement.
No restrictions on age, make, or model of equipment

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Q. Who is American Water Resources of Florida?

A. American Water Resources of Florida (AWRF) is the exclusive home warranty protection provider of Orlando Utilities Commission (OUC). AWRF is an independent third-party provider of optional home protection programs.

Q. Doesn’t my homeowners’ insurance cover this?

A. Typically, homeowners insurance policies do not cover repair or replacement of your cooling system.

Q. Who is offering this Protection Plan?

A. AWRF offers peace of mind to customers by providing protection for cooling systems through its Preferred Cooling Protection Plan. This protection will help safeguard customers from the hassles and unexpected costs associated with central air conditioner or heat pump repairs.

Q. What is covered in the Preferred Cooling Protection Plan*?

A. The plan provides repair coverage, or reimbursement toward replacement if your unit cannot be repaired, of up to $1,750 per incident, $3,000 annually, for one primary central cooling system, ducted electric central AC, and blower motor located in the furnace if necessary for proper operation of the cooling system; or heat pump if main source of cooling to the home, including air handler and the air handler’s internal electric heat components. Covered parts and labor needed due to normal wear and tear are included. Whether your central air conditioner or heat pump is brand new or an older make or model does not matter, but pre-existing conditions are not covered. * Repair or replacement costs may exceed the amount of the Plan’s limit of protection. In such cases, homeowners must pay the difference between the cost of the repair or replacement and the Plan’s limit of protection.

Q. How much are deductibles and trip charges?

A. There are no deductibles, trip charges or other hidden fees in this coverage.

Q. When does coverage begin?

A. Your enrollment begins the day AWRF processes your Enrollment, which is the Commencement Date on your welcome letter. Your protection and ability to make a claim begins 30 days after the Commencement Date.

Q. Does the Protection Plan cover pre-existing conditions?

A. The Protection Plan does not cover issues occurring before your coverage effective date.

Q. Who will provide the repair service?

A. Repairs will be completed by local, experienced, pre-qualified independent service providers. They conduct business in a professional, prompt and efficient manner.

Q. Who do I call when I have a cooling system problem?

A. If you have a cooling system problem, call AWRF at 877-320-4624; do not call your own cooling contractor. AWRF is available 24 hours a day, 7 days a week.