Two lines. One protection program.
Bundle your protection on your home’s water and sewer lines and save on your monthly payment. More protection? Yes please. You’ll get peace of mind and protection from the unexpected with American Water Resources.
A. American Water Resources (AWR) was selected by the Detroit Water and Sewerage Department (DWSD) as the service line protection provider for its homeowner customers. AWR has been offering peace of mind to customers by providing protection for their water and sewer service lines through its service line protection programs since 2000. These protection programs help protect customers from the unexpected repair costs associated with water and sewer line repairs
A. Your water and sewer service lines run underneath your property. The water service line runs from the water main to your home and the sewer service line runs from your home to the sewer main under the street. Homeowners are typically responsible for the water and sewer lines that run through their property. Typical water line responsibility extends from the curb stop/outside valve to your home and typical sewer line responsibility extends from the sewer main to your home. Your responsibilities may vary. If you live in a dwelling like a condo, please contact your local homeowners’ association to determine your responsibilities.
A. This optional protection covers repairs to the water line for leaks or breaks, and to the sewer line for clogs and blockages.** Covered repairs will be made quickly by local, insured independent plumbing contractors. **Protection does not include a septic tank or the components thereof and other exclusions apply, see Terms and Conditions for details.
A. Any residential homeowner who is responsible for the water and sewer service lines attached to their home.
A. There is no service fee for claims under the Water Line and Sewer Line Protection Program.
A. The Basement Backup Protection Program is a City of Detroit initiative to assist residential homeowners in protecting their property during rainstorms and is only available in select neighborhoods by application. The Basement Backup Protection Plan does not provide for the repair or replacement of water or sewer lines. AWR's optional Water Line and Sewer Line Protection Program helps protect customers from unexpected repair costs associated with water and sewer line repairs and is available to all Detroit homeowners.
A. The Protection Program does not cover issues occurring before your coverage effective date. Your coverage effective date and protection under the program begins 30 days after your enrollment date.
A. If you have a service line problem, call AWR at 1-855-800-5195; do not call your own plumbing contractor. AWR is available 24 hours a day, 7 days a week to take your call.
A. You can find coverage information outlined in the Terms & Conditions linked under the program name on this page.