Don’t let a broken water line break the bank.
When a water line breaks, you’re stuck with puddles, a headache and repair bills. But with the Water Line Protection Program from AWR, your repair costs will be covered. Headache avoided.
A. American Water Resources (AWR) was selected by the Detroit Water and Sewerage Department (DWSD) as the service line protection provider for its homeowner customers. AWR has been offering peace of mind to customers by providing protection for their water and sewer service lines through its service line protection programs since 2000. These protection programs help protect customers from the unexpected repair costs associated with water and sewer line repairs.
A. Your water service line runs underneath your property. The water service line runs from the water main to your home. Homeowners are typically responsible for the water line that runs through their property. Typical water line responsibility extends from the curb stop/outside valve to your home. Your responsibilities may vary. If you live in a dwelling like a condo, please contact your local homeowners’ association to determine your responsibilities.
A. This optional protection covers repairs to the water line for leaks or breaks. Covered repairs will be made quickly by local, insured independent plumbing contractors.
A. Any residential homeowner who is responsible for the water service line attached to their home.
A. There is no service fee for claims under the Water Line Protection Program.
A. The Basement Backup Protection Program is a City of Detroit initiative to assist residential homeowners in protecting their property during rainstorms and is only available in select neighborhoods by application. The Basement Backup Protection Plan does not provide for the repair or replacement of water lines. AWR's optional Water Line Protection Program helps protect customers from unexpected repair costs associated with water line repairs and is available to all Detroit homeowners.
A. The Protection Program does not cover issues occurring before your coverage effective date. Your coverage effective date and protection under the program begins 30 days after your enrollment date.
A. If you have a service line problem, call AWR at 1-855-800-5195; do not call your own plumbing contractor. AWR is available 24 hours a day, 7 days a week to take your call.
A. You can find coverage information outlined in the Terms & Conditions linked under the program name on this page.