Customer reviews

AWR provides protection from the unexpected. We offer programs to cover the big repairs that your homeowner's policy typically doesn't cover. Since the year 2000, we have grown to provide protection for over 1 million homeowners. American Water Resources is an independent third-party provider of optional home protection programs. American Water Resources is a trademark of American Water and used under license. AWR's optional programs are not provided by American Water or its affiliates.

Your water and sewer service lines run underneath your property. The water service line runs from the water main to your home and the sewer service line runs from your home to the sewer main under the street. Homeowners are typically responsible for the water and sewer lines that run through their property. Typical water line responsibility extends from the curb stop/outside valve to your home and typical sewer line responsibility extends from the sewer main to your home. Your responsibilities may vary. If you live in a dwelling like a condo, please contact your local homeowners' association to determine your responsibilities.

This optional protection covers repairs to the water line for leaks or breaks, and to the sewer line for clogs and blockages.** Covered repairs will be made by local, insured independent plumbing contractors. **Protection does not include a septic tank or the components thereof and other exclusions apply, see Terms and Conditions for details.

Any residential homeowner who is responsible for the water and sewer service lines attached to their home.

There is no service fee for claims under the Water Line and Sewer Line Protection Program.

The Protection Program does not cover issues occurring before your coverage effective date. Your coverage effective date and protection under the program begins 30 days after your enrollment date.

If you have a service line problem, call AWR at 1-855-800-5195; do not call your own plumbing contractor. AWR is available 24 hours a day, 7 days a week to take your call.

You can find coverage information outlined in the Terms & Conditions linked above the program name on this page.

The program covers up to 4 units.

Your enrollment begins the day AWR processes your Enrollment, which is the Enrollment Date on your welcome letter. Your protection and ability to make a claim begins 30 days after the Enrollment Date.

The Water Line and Sewer Line Protection Program is a bundled program that has no limit on the amount that we will pay for covered repairs. This program provides coverage for one of our independent contractors to repair leaks or breaks to your outside water line caused by normal wear and usage, defects in materials or freezing. We will also repair defects to your outside water line that are the subject of a Notice of Defect issued by the Philadelphia Water Department anytime on or after the 30th day of your enrollment date. This Program also provides coverage for one of our independent contractors to repair leaks, clogs or blockages to your outside sewer line caused by normal wear and usage, defects in materials or freezing. We will also repair defects to your outside sewer line that are the subject of a Notice of Defect issued by the Philadelphia Water Department. If our independent contractor excavates areas outside your home to access your water line or sewer line, they will refill, rake and reseed the unpaved area once per occurrence. Opening any portion of your home’s foundation to access your water line or sewer line is at your expense but we will reseal and repair any such opening once per occurrence. Excavated brick, standard concrete or asphalt private walkways or driveways will be restored with like material once per occurrence, and other excavated private paved surfaces will be restored with an asphalt patch once per occurrence. Excavated portions of public roads, sidewalks, curbing, and driveway aprons will be restored in accordance with local or state rules and regulations once per occurrence.