Kathleen O’Hara, Vice President of Operations for Homeowners Services, is a business leader with a proven track record of delivering results, growing revenue, increasing customer counts and leveraging consumer insights to develop products and execute strategic plans. O’Hara’s team strives to provide the optimal customer experience.
Prior to joining American Water Resources, O’Hara served as Vice President and General Manager of ServiceLive, a Sears holding company linking customers with local certified home improvement professionals. O’Hara also held the key leadership position of Vice President of Marketing for Direct Energy.
O’Hara earned her Bachelor of Arts in Communication Design from the University of Illinois at Chicago. Her career journey has taken her from graphic artist to product development; from small boutique communications companies to large ad agencies; and across industries as diverse as gaming, insurance, energy and home services. One thing that remains consistent is O’Hara’s love of learning and readiness to take on the next challenge.