Water Line Warranty Product Guide
March 7, 2024
When a home’s water service line leaks or breaks, the homeowner can be stuck with growing puddles, a big headache — and major repair bills.
Water & Sewer
Water Line Protection Program
What's Covered?
Backfilling Holes
Equipment
Inspections
Leaking Water Pipe Due To Corrosion
Reseeding Yard
Burst Water Pipe
Excavating
Leaking Water Pipe
Normal Wear And Tear
Why this plan?
Things like old age and tree roots can lead to ruptured water lines that can leave water pooling in your yard or cause you to experience low water pressure in your home. Fixing this usually means digging, finding the break, and getting it repaired, all while your water is shut off. With our Water Line Protection Program you’ll be covered from:
- Low water pressure
- Hissing or bubbling sounds coming from the pipes
- Discolored water
- Pooling water outside
Unexpected water line repairs can be both daunting and costly. Our Water Line Protection Program protects you from these unexpected costs. See above for what's covered.
Stats
$24,000
Highest paid claim in 2023
$17M+
Total paid out in 2023
$2,963
Average repair cost
45,545
Number of claims to date
*Based on AWR average customer claim information.
† LVVWD's First Year Reimbursement Promotion: AWR is not responsible for the Promotion or reimbursement payments. The Promotion is subject to change or termination at LVVWD's sole discretion. Only eligible LVVWD account holders who own the enrolled property can receive the Promotion. Reimbursement will be issued in the form of a check from LVVWD to the address on the customer's LVVWD account. For monthly-paying customers that receive the Promotion, the reimbursement will be issued within 90 days after twelve months of active enrollment. Customers who pay annually at the start of their term will be reimbursed within six months of enrollment.
Customer reviews
FAQs
AWR provides protection from the unexpected. We offer programs to cover the big repairs that your homeowner's policy typically doesn't cover. Since the year 2000, we have grown to provide protection for over 1 million homeowners. American Water Resources is an independent third-party provider of optional home protection programs. American Water Resources is a trademark of American Water and used under license. AWR's optional programs are not provided by American Water or its affiliates.
The Water Line Protection Program provides repairs to leaks and breaks of a covered water line caused by normal wear and tear. AWR takes care of the costs of permits required to excavate and complete covered repairs; as well as refilling, raking/leveling and seeding of excavated portion of customer's property.
Because water lines are an integral part of your home, and they can be prone to problems. Your homeowners insurance typically doesn't cover them, meaning you're responsible if there's a problem. The Water Line Protection Program from AWR protects you from those costly repair bills and takes away the hassle of dealing with them.
You can sign up and pay monthly or annually with convenient options like credit card (VISA and MasterCard).
Just complete the enrollment form online or call us at 1-855-800-5195.
If your lawn suddenly has puddles or water features you never asked for, you may have a water line problem. Or you may experience low water pressure, or even no water flowing at all. Don't be the person who loses control in this situation. Be the person who calls AWRIS
When you have a covered problem, call us at 1-855-800-5195; do NOT call your own plumbing contractor. American Water Resources is available 24 hours a day, 7 days a week to take your call.
The Water Line Protection Program is available for owners of 1-4 unit residential properties with a water service line of no more than 2 inches in diameter. Water service lines and/or sewer laterals shared with neighboring properties are eligible for coverage; however, AWRIS will not cover any section of a shared water service line or sewer lateral that serves only a neighboring property not enrolled in the program.
The Protection Program is for a 12-month term that will automatically renew on an annual basis if you are paying annually by credit card or on a monthly basis. You can cancel at any time.
You can find coverage information outlined in the Terms & Conditions linked above the program name on this page.
Your enrollment begins the day AWR processes your Enrollment, which is the Enrollment Date on your welcome letter. Your protection and ability to make a claim begins 30 days after the Enrollment Date.
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