Frequently Asked Questions
Q. Why are you mailing me about my water and sewer line responsibility?
A. Most NYC homeowners are not aware they are responsible for their water and sewer service lines. Repairs to these lines can be costly and they are not covered by most homeowners insurance policies.
Q. What Programs are being offered?
A. Water Service Line Protection Program (WLPP) – Covers homeowners from the expense of paying for repairs due to water line leaks or breaks. Sewer Service Line Protection Program (SLPP) – Covers homeowners from the expense of paying for repairs due to sewer line clogs or breaks.
Q. Who is American Water Resources?
A. American Water Resources (AWR) was selected by the New York City Water Board as the exclusive service line protection provider of the New York City Department of Environmental Protection (DEP). AWR is the leading provider of Water and Sewer Service Line Protection Programs protecting customers in 43 states and Washington, DC. AWR is a subsidiary of American Water, the largest investor-owned water company in the country servicing 15 million homeowners for the past 127 years.
Q. Who is responsible if these service lines should need repair work?
A. DEP is only responsible for water and sewer mains in the street. As the property owner you would be responsible for the service line repairs, and most homeowners insurance policies do not cover service line repair costs.
Q. Should I be concerned about potential problems?
A. Normal wear and usage such as aging pipes, invasive tree roots, and seasonal changes can cause your water line to leak or break, or your sewer line to clog or break. A typical water line repair costs an NYC homeowner between $3,000 and $5,000 while an average sewer line replacement costs between $10,000 and $15,000.
Q. What does the Water and Sewer Service Line Protection Program cost?
A. The Water Service Line Protection Program is available at $4.49 per month. The Sewer Service Line Protection Program is available at $7.99 per month.
Q. What benefits do NYC homeowners receive?
A. AWR provides unlimited protection for covered water and sewer line repairs, and there is no limit on service calls. In emergency situations, a local plumber will arrive within 4 hours of your phone call. Emergency repairs are classified as those required by DEP's insurance of a 10-day notice or the issuance of Public Health Order. All other repairs are classified as non-emergencies.
Q. Are sewer lines that are connected to storm drains covered under the program?
A. The Sewer Service Line Protection Program covers repairs to sewer lines that are connected to storm drains. However, repairs to the rain water pipes, including storm drains, risers, leaders, gutters and catch basins, are not covered.
Q. What is included in basic site restoration?
A. AWR will provide basic site restoration including backfilling, raking, and reseeding of the repair area. Landscaping, private walkways, and driveways are not included in basic restoration. These surfaces will be backfilled and covered with an asphalt patch. Public roadways, sidewalks, curbing, and driveway aprons are covered under the program and will be restored to city code.