Important Information For New York City Homeowners
Most homeowners are not aware they are responsible for their water and sewer service lines. Recognizing this, American Water Resources (AWR) has been selected as the exclusive water and sewer line protection provider for customers of the New York City Department of Environmental Protection (DEP). For DEP customers who enroll in these programs, AWR will take responsibility for the potentially high repair costs on their service lines.
Benefits of the Water and Sewer Service Line Protection Program:
- Unlimited Protection for covered water and sewer line repairs caused by normal wear and usage.
- Rapid Response in emergencies - a local plumber will arrive within 4 hours of your call.
- 1- Year Warranty On All Repairs so you can be confident of quality work.
- Convenient Payments - program cost is added directly to your DEP water and sewer bill.
Click here to request a repair.
Para esta informacion en Espanol, llamenos por favor al (888) 300-3570.
Effective as of October 21, 2013, fees for residential water and sewer line protection programs sold in the State of New York are no longer subject to state or local sales tax. Even though paper enrollment forms printed prior to this date show the taxable amount, AWR's systems have been updated to collect only the pre tax amount on all water and program fees. If you have any questions, please contact us at 1-888-300-3570